Below is an update from the Texas Department of Motor Vehicles on the new eTAG/webDEALER system.
On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are experiencing an issue where the system prevents a user from progressing through a transaction, even when all the required fields have been completed (e.g., the “next” button is not active).
If you encounter this issue, we recommend that you try a different internet browser to access the system. For example, if you encountered the issue while using Chrome, try accessing the system via Internet Explorer (or vice versa).
If you have questions or would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(877) 933-2020 ServiceDesk@TxDMV.gov